Dear Babiato Forum Support Team,
I hope this message finds you well. I am writing to seek assistance with a problem I've encountered while using the Razorpay payment plugin on my website, and I believe your expertise could help me find a solution.
Issue Description:I recently integrated the Razorpay payment plugin into my website to facilitate online transactions. However, I've been facing a persistent issue where, upon clicking the "Pay through Razorpay" option, I am met with a blank screen. This issue is preventing my customers from successfully completing payments through Razorpay.
Steps Taken:I have taken several steps to address this issue, including:
- Checking for browser compatibility issues.
- Examining the browser console for any JavaScript errors.
- Verifying and reconfiguring the plugin settings and API keys.
- Ensuring that the plugin is updated to the latest version.
- Attempting payments using different browsers to rule out browser-specific problems.
- Clearing the browser cache and cookies.
Despite these efforts, the issue continues to persist, and I am unable to resolve it.
Request for Assistance:I am kindly requesting your assistance in resolving this matter. I suspect that it may be related to the integration of the Razorpay plugin on my website or possibly a configuration issue.
If there are any specific settings or steps I should follow, or if there are known compatibility issues with the Razorpay plugin on websites, I would greatly appreciate any guidance you can provide.
Please let me know if you require any additional information or access to my website to diagnose and address this problem more effectively.
Your prompt response and assistance in resolving this issue would be invaluable, as it directly affects the functionality of my website's payment system.
Thank you for your attention to this matter, and I look forward to your response.
Sincerely,
