please help me WP site is down

[gg786]

hi all Seniors,

I have an issue that one of my created site is down http://www.hikariinternational.com/ I have changed the index.php there is no change I have removed whole plugin folder and no change I have now restored all plugin folder but still, no change can anyone tell me how to fix this issue.

Thanks

PS. All subdomains are working fine on the same hosting but in different folders.

 

[tinytim]

What is the errors in the error report?

 

[gg786]

What is the errors in the error report?

This page isn’t working
hikariinternational.com is currently unable to handle this request.


HTTP ERROR 500

 

[tinytim]

Could your server have updated your PHP version?

What version are you running for that domain?

 

[tinytim]

That is not an error report. You need to check your error logs to see the error and the time and date stamps for the errors.

 

[greatdyoung]

It will be back soon.
Sometimes, it happens due to high server traffic.
I guess you are using shared hosting.

 

[gg786]

What version are you running for tha

I don't know about this but all the other subdomains are working fine on the same server

 

[gg786]

It will be back soon.
Sometimes, it happens due to high server traffic.
I guess you are using shared hosting.

yes I am using shared hosting
but the problem since more than 7 hours how long it will take to resolve?

 

[tinytim]

a 500 server error can be many things.

did you change it back to the way it was?

 

[Aceee]

Try checking .htaccess it might solve your problem

 

[tinytim]

Try checking .htaccess it might solve your problem

I agree. without knowing the specific error this would be another place I would check.

Next I would apply the latest backup of the site you have.

 

[tinytim]

when you do get it back up. Use WP Clone (free version available) and before any modifications or theme and plugin updates save a clone of the site so you can roll back if your changes effect your site badly.

 

[gg786]

# BEGIN WordPress
# The directives (lines) between `BEGIN WordPress` and `END WordPress` are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress


# Wordfence WAF
<Files ".user.ini">
<IfModule mod_authz_core.c>
Require all denied
</IfModule>
<IfModule !mod_authz_core.c>
Order deny,allow
Deny from all
</IfModule>
</Files>

# END Wordfence WAF

# php -- BEGIN cPanel-generated handler, do not edit
# This domain inherits the “PHP” package.
# php -- END cPanel-generated handler, do not edit

 

[greatdyoung]

Message your hosting provider. They will fix it.

 

[gg786]

# BEGIN WordPress
# The directives (lines) between `BEGIN WordPress` and `END WordPress` are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress


# Wordfence WAF
<Files ".user.ini">
<IfModule mod_authz_core.c>
Require all denied
</IfModule>
<IfModule !mod_authz_core.c>
Order deny,allow
Deny from all
</IfModule>
</Files>

# END Wordfence WAF

# php -- BEGIN cPanel-generated handler, do not edit
# This domain inherits the “PHP” package.
# php -- END cPanel-generated handler, do not edit

this is htaccess file what to change in it

 

[gg786]

i also have another .htaccess file there with the name of .htaccess.cpmh1140


# BEGIN WordPress
# The directives (lines) between `BEGIN WordPress` and `END WordPress` are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

 

[tinytim]

Did you recently add wordfence?

 

[gg786]

Did you recently add wordfence?

not recently but it is too old

 

[tinytim]

The second one is a backup of the one you had before allowing wordfence to write a new htaccess file. You can rename the current .htaccess to .htaccess.test and rename the other one back to .htaccess to see if that fixes your issue.

 

[Aceee]

Try to remove that wordfence codes and disable all plugins and themes