- Jan 4, 2021
For some reason, they flagged you as a risk. Maybe the credit card you used to sign up?5 days waiting for my service and when I contact them they ask me for all this. What do you think
Dear Sir or Madam,
Thank you very much for your order at Contabo. We received your payment and are setting up
We are obligated by law to perform customer data verification for each new customer. To
fulfill this duty, we need additional information from you.
First of all, we would kindly ask you to provide the following information again, just to
make sure there are no typing errors causing the verification issue:
In addition to the above please also send us a document that proves the address. This
1. A scan of your passport, driving license or national identity card.
2. A scan of your telephone, electricity, or any other utility bill as long as it contains
your name and the address mentioned above.
Please note that the provisioning of your order is on hold until you provide us this data.
Once we received all relevant data from you, we will complete the verification process and
we will continue the setup of your order right away.
Your cooperation is highly appreciated. Thank you in advance for your input in the
If you have any questions or need help, please do not hesitate to contact us.
I have opened 10 different accounts with Contabo for me and Clients and never had a problem, usually they are active in 2-3 hours.